Features

Complete Case Management

Tailor and control the resolution processes to your needs while giving disputants the knowledge and in-built guidance to help ensure fair outcomes for all.

MRH can handle the entire process for you, from the initial dispute creation through to Mediation and Adjudication, with the whole process being fully customisable - we can even integrate with your existing systems to bring cases in and export them back out.

Dramatically increase efficiency and reduce costs per case via the simple-to-use interface, keeping everything in one place for your transparency and security.

Automation designed
for dispute resolution

We've invested huge amounts of time and effort into speaking with actual users and potential users of MRH, giving us unique insights into what works and what doesn't for the people who work with Dispute Resolution regularly.

With the ability to decide when reminders get sent out, set timeframes for the various stages, and even allow decision-making by the first point of contact where required, MRH can be used to improve your current processes significantly and speed up resolution.

Management Information Reporting

We put all the key data at your fingertips, allowing you to keep abreast of the current status of cases and see where your bottlenecks are to help continually improve and refine the processes.

Filter cases by issue type, outcome type, custom fields, and pretty much anything else you can think of! We also have comprehensive logging throughout MRH so that there's never any guesswork involved when getting the details you need.

Advanced Hosting & Security

As MRH is a SaaS product, it is hosted securely in the cloud and accessible from anywhere, 24/7, 365 days a year.

Designed with security and scalability in mind and regularly tested, with a host of additional security features such as Multi-Factor Authentication, you can rest assured that all your data is safe with MRH.