Case Studies

Client Case Study – Traffic Penalty Tribunal

The Traffic Penalty Tribunal (TPT) has transformed its adjudication service, driving significant savings, both financially and in time and resources, through the creation of the first truly online tribunal. As part of this digital transformation, TPT partnered with Resolver to deliver the Online Dispute Resolution (ODR) platform – MRH, branded as FOAM.

Combining TPT’s adjudication expertise and Resolver’s ability to build intuitive, consumer-facing applications, MRH delivers a best-in-class solution.

Client project delivery – Ombudsman Services

Ombudsman Services (OS) deals with unresolved issues between consumers and companies across telecommunications & energy. Resolver won a tender in 2017 to deliver its Online Dispute Resolution (ODR) platform – MRH, into OS.

Client project delivery – Open Banking Implementation Entity (OBIE)

Open Banking is the secure way to give providers access to your financial information and is revolutionising the financial services industry.

It opens the way to new products and services helping independent customers and small to medium-sized businesses get a better deal. It will also give customers a more detailed understanding of their accounts and help them find new ways to make the most of their money. One effect of this revolution is an increasing number of transactions – and that means more customer enquiries, complaints and disputes.

Client project delivery – Tripartite Alliance for Dispute Management. (Singapore Government)

The Tripartite Alliance for Employment Dispute Management (TADM) is jointly set up by the tripartite partners: The Ministry of Manpower (MOM), National Trades Union Congress (NTUC) and Singapore National Employers Federation (SNEF) to help employees and employers manage their employment disputes.

Every year, there are about 10,000 employment disputes registered with TADM for mediation. The Invitation to Tender was to implement an online platform to facilitate Online Dispute Resolution (ODR) to provide an alternative to physical in-person mediation services conducted within TADM.